https://community.bt.com/t5/Bills-Packages/Billing/m-p/2232446#M144868 <P>Hi I recently too out a new broadband / phone package and fibre was installed at my home. I Have received the first bill which I simply do not understand as I was expecting to pay approximately £10 less. it is impossible to contact BT unless you hold on the telephone for up to 1 hr. or on the chat line for 40 mins. how can I email my query?</P> Mon, 16 May 2022 11:41:01 GMT Pont1 2022-05-16T11:41:01Z https://community.bt.com/t5/Bills-Packages/Billing/m-p/2232446#M144868 <P>Hi I recently too out a new broadband / phone package and fibre was installed at my home. I Have received the first bill which I simply do not understand as I was expecting to pay approximately £10 less. it is impossible to contact BT unless you hold on the telephone for up to 1 hr. or on the chat line for 40 mins. how can I email my query?</P> Mon, 16 May 2022 11:41:01 GMT https://community.bt.com/t5/Bills-Packages/Billing/m-p/2232446#M144868 Pont1 2022-05-16T11:41:01Z https://community.bt.com/t5/Bills-Packages/Billing/m-p/2232468#M144882 <P>You can not email BT regarding a billing enquiry. You will need to call or use the online chat.</P> <P>Call BT 0800.800.030 and you may get a faster response than the 0800.800.150 number.&nbsp;</P> Mon, 16 May 2022 14:00:17 GMT https://community.bt.com/t5/Bills-Packages/Billing/m-p/2232468#M144882 gg30340 2022-05-16T14:00:17Z https://community.bt.com/t5/Bills-Packages/Billing/m-p/2232625#M144929 <P>many thanks I will try the alternative number</P> Tue, 17 May 2022 14:53:17 GMT https://community.bt.com/t5/Bills-Packages/Billing/m-p/2232625#M144929 Pont1 2022-05-17T14:53:17Z