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Britbox cancelled but still charged

glassdome — Tue, 10 May 2022 10:42:22 GMT

I am at the end of my tether with this and so posting here. We tried Brit box for one month and then cancelled as we did not use it. The subscription is no longer showing on our TV and it says we need to subscribe to view it. Yet every month we are being charged £5.99. I have written in and not had a response. I’ve also now spoken to my credit card company to cancel and reclaim jt. I need someone to contact me as I’ve had charges applied for months now. Please contact me

Re: Britbox cancelled but still charged

egward53 — Tue, 10 May 2022 08:32:01 GMT

You may have to start your own thread, but in summary I posted here about my problem, the mods picked it up and within a matter of hours it was looked into and resolved. The overcharge was refunded.

Re: Britbox cancelled but still charged

PaddyB — Tue, 10 May 2022 10:45:22 GMT

Hi @glassdome,

Welcome to the Community and thank you for posting. I've moved your post onto its own thread as the last one had been marked as solved.

I'm sorry if you've been incorrectly charged for Britbox. Do the charges for Britbox show on your BT Bill?

Thanks,

Paddy

Re: Britbox cancelled but still charged

PaddyB — Mon, 16 May 2022 19:34:16 GMT

Hi @glassdome,

Just a quick post to follow up to check if this has been sorted?

If you still need help, please post back and I'll take a look at this for you.

Thanks,

Paddy

Re: Britbox cancelled but still charged

glassdome — Mon, 16 May 2022 20:21:43 GMT

Hi Paddy - if you could contact me it would be appreciated. I’ve had to request a cancellation via my credit card

Thanks in advance

Re: Britbox cancelled but still charged

PaddyB — Tue, 17 May 2022 07:31:49 GMT

Hi @glassdome,

Thank you for replying can you confirm if the charges for Britbox show on your BT Bill?

Thanks,

Paddy