Constant £12.00 charge.

VD1 — Tue, 17 May 2022 23:40:37 GMT

Has anyone else had repeat charges of £12.00 added to their bill. I paid my bill today and my services were not connected after I paid in full and now have a random charge of £12.00 when I tried to complain about no service. Each time I query extra charges, they keep telling me they cannot remove it and keep fobbing me off! I feel like I am being singled out with lots of extra charges. They were overcharging me monthly until I finally had someone investigate and said I was overpaying. I am less than impressed with BT and wondering what I should do. I can only afford my bill and not an extra £12.00 a month especially for a service I am not getting!

Re: Constant £12.00 charge.

MandyF — Wed, 18 May 2022 10:14:51 GMT

Hi @VD1,

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thank you

MandyF

This topic

Constant £12.00 charge.

Re: Constant £12.00 charge.