This topic

New account not adding to My BT

Kingbroady — Wed, 18 May 2022 06:18:30 GMT

Hi.

Despite repeatedly adding my acct. ref. to my online acct., it never adds. As the MyBT app. fails to work, I'm a bit stuck. Any advice on how to resolve, please?

Re: New account not adding to My BT

NeilO — Thu, 19 May 2022 15:19:56 GMT

Hi @Kingbroady welcome to the community and thanks for posting, I'm sorry to see you're having problems adding your account details, can you let me know if you're getting an error message on the MyBT app?

Also, have you tried adding the account via the MyBT website? Login to MyBT on a web browser, click your details then account and on that page you can add an account.

Thanks

Neil

Re: New account not adding to My BT

Kingbroady — Thu, 19 May 2022 18:51:58 GMT

Yes, tried website and app. Website advises may take to minutes to add, but never does. The app. advises 'Sorry, something went wrong. Please try again.' This is followed by three bouncing balls.

Re: New account not adding to My BT

NeilO — Thu, 19 May 2022 18:56:35 GMT

@Kingbroady Thanks for trying that, I'll send you a private message so you can send over your details to the moderation team and we'll be happy to help.

Thanks

Neil

Re: New account not adding to My BT

pageyworld — Mon, 01 Aug 2022 18:40:58 GMT

Hello,

I've same issue, would it be possible to actually post the solution to this please? I'm a new customer and it's not been a "great" experience so far.

Cheers

Re: New account not adding to My BT

r94yan — Tue, 02 Aug 2022 10:53:39 GMT

I recently signed up and am having the same issue. Unable to login properly to any of the apps because of this.

What is the solution?