https://community.bt.com/t5/Bills-Packages/Full-Fibre-900/m-p/2233116#M145003 <P>My mum in her 70s have been fleeced into purchasing&nbsp;Full Fibre 900, she’s not data mining bitcoin, developing block chains or&nbsp;topping EA Sports FIFA leader board, she told the telesales person that she didn’t know what she was buying as it was all very confusing.&nbsp; The order was raised on 13 May so she’s entitled to cancel under distance selling act however I cant find a way on line of cancelling her order, its easy to upgrade however not downgrade!</P><P>Can anyone help me ? <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Fri, 20 May 2022 20:28:55 GMT craigme 2022-05-20T20:28:55Z https://community.bt.com/t5/Bills-Packages/Full-Fibre-900/m-p/2233116#M145003 <P>My mum in her 70s have been fleeced into purchasing&nbsp;Full Fibre 900, she’s not data mining bitcoin, developing block chains or&nbsp;topping EA Sports FIFA leader board, she told the telesales person that she didn’t know what she was buying as it was all very confusing.&nbsp; The order was raised on 13 May so she’s entitled to cancel under distance selling act however I cant find a way on line of cancelling her order, its easy to upgrade however not downgrade!</P><P>Can anyone help me ? <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Fri, 20 May 2022 20:28:55 GMT https://community.bt.com/t5/Bills-Packages/Full-Fibre-900/m-p/2233116#M145003 craigme 2022-05-20T20:28:55Z https://community.bt.com/t5/Bills-Packages/Full-Fibre-900/m-p/2233120#M145004 <P>See link</P> <P><A href="https://www.bt.com/help/broadband/how-to-cancel-within-14-days" target="_blank">How to cancel within 14 days | BT Help</A></P> Fri, 20 May 2022 20:39:44 GMT https://community.bt.com/t5/Bills-Packages/Full-Fibre-900/m-p/2233120#M145004 gg30340 2022-05-20T20:39:44Z