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Why I cannot add my account to mybt?

Whiteason — Sun, 29 May 2022 14:39:05 GMT

Re: Why I cannot add my account to mybt?

NeilO — Sun, 29 May 2022 15:28:29 GMT

@Whiteason Thanks for posting, are you following these steps?

Go to www.bt.com/mybt on a web browser and log in using your BT ID username and password.
Click on Your details and then Account.
Scroll down the page and you'll find the Add an account link. ...
Follow the steps on the page to add an account.

Post back and let me know how you get on.

Thanks

Neil

Re: Why I cannot add my account to mybt?

Whiteason — Sun, 29 May 2022 20:49:08 GMT

Yes, I had gone through the steps and It said it need to take up to 5min to get updated, however, I cannot see any update even after several days, I had tried several times, thanks.

Re: Why I cannot add my account to mybt?

Tintagel71 — Mon, 30 May 2022 05:39:55 GMT

I've got the same problem. I did all the steps with no luck.

Re: Why I cannot add my account to mybt?

DavidM — Mon, 30 May 2022 11:00:57 GMT

Hi @Whiteason ,

Thanks for trying that, sorry it hasn't helped. I'll be happy to take a closer look at this for you. I'll need a few details so I'll drop you over a private message now so you can get in touch.

Cheers

David