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Re: Not received rewards card

adamowen2022 — Tue, 31 May 2022 11:23:45 GMT

Hello, I have a similar issue,

I recieved two emails on 23/04/22 saying that my rewards card was being sent to me shortly. After a few weeks, I called a helpline to see if there was any issue with this, or if it was being delivered a different way. They suggested I wait until a month had passed from the date, which I was happy to do. Now that I've waited over a month, I still cant access any virtual reward card. Any help with this would be appreciated.

Re: Not received rewards card

PaddyB — Tue, 31 May 2022 11:24:55 GMT

Hi @adamowen2022,

Thank you for posting. I'm sorry if you haven't received your BT Reward Card.

If you send me your details, I'll be able to chase this with the Promotions team.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy