This topic

Re: Not received rewards card

Stutakesphotos — Thu, 26 May 2022 06:19:30 GMT

Hi Neil

Similar here I'm afraid. I tried to claim when I first signed up and no luck. I've tried on and off since then and no luck. I thought it might just be a bit slow but it's been well over a month.

I'd be grateful for your help.

Re: Not received rewards card

NeilO — Sat, 28 May 2022 18:30:59 GMT

Hi, @Stutakesphotos Thanks for posting, when you log in to MyBT does it say there is no reward card to claim?

If you have used your BT ID for previous accounts make sure you're selecting the correct one from the drop-down list after logging into MyBT

Thanks

Neil

Re: Not received rewards card

Stutakesphotos — Sun, 29 May 2022 08:13:18 GMT

Hi Neil

Thanks for getting back to me. Unfortunately I can't seem to even reach that point no matter which one I use.

Re: Not received rewards card

Stutakesphotos — Sun, 29 May 2022 08:25:38 GMT

Just to clarify, that whenever I have clicked the link on the email, it's asked me to log in. When I do, there's no mention of the card.

Re: Not received rewards card

NeilO — Sun, 29 May 2022 10:04:37 GMT

@Stutakesphotos Thanks for getting back to me, is your new account number showing in the drop-down list?

Thanks

Neil

Re: Not received rewards card

Stutakesphotos — Sun, 29 May 2022 12:16:46 GMT

Actually, it doesn't look like it is. And I'm certain I registered. Same email too.

Thank you for this by the way. It's good to get some help after banging my head against the wall.

Re: Not received rewards card

NeilO — Sun, 29 May 2022 12:25:14 GMT

@Stutakesphotos that is most likely why there is no reward card to claim. Could you try adding your new account number to your MyBT profile to see if that helps?

Go to www.bt.com/mybt on a web browser and log in using your BT ID username and password.
Click on Your details and then Account.
Scroll down the page and you'll find the Add an account link. ...
Follow the steps on the page to add an account.

Post back and let me know how you get on.

Thanks

Neil

Re: Not received rewards card

Stutakesphotos — Sun, 29 May 2022 17:13:04 GMT

Thank you. I haven now been able to add that account. But still not finding it links up to the reward card.

Re: Not received rewards card

DavidM — Mon, 30 May 2022 11:55:44 GMT

Hi @Stutakesphotos ,

Thanks for trying that, sorry you still don't see the reward card. I'm sure I can sort this for you. I'll drop you over a private message now so you can get in touch.

Cheers

David

Re: Not received rewards card

Stutakesphotos — Wed, 01 Jun 2022 13:06:46 GMT

Huge thanks for sorting this

Re: Not received rewards card

DanielS — Wed, 01 Jun 2022 14:08:11 GMT

Hi @Stutakesphotos,

Thanks for taking the time to reply back to us.

I am very happy that @DavidM has been able to sort this for you. I'll make sure to let him know that you were in touch.

Take care and have a great day.

Thanks
DanielS