This topic

Package prices

homerhotspur — Wed, 01 Jun 2022 15:07:04 GMT

when trying to compare other providers deals with BT packages, it seems as if all the others clearly state that Line rental is included in the quoted price, whereas BT seems to be completely excluded and in some footnote about paying £23.05 per month. Am I reading this wrong as it makes a huge difference

Re: Package prices

imjolly — Wed, 01 Jun 2022 15:11:56 GMT

Bt package prices normally include line rental and a call package would be extra. you can of course of for broadband only which still includes line rental but you do not have ability to make or receive call on landing and may give a small reduction in cost

you cannot discuss other ISP package costs on the forum

Re: Package prices

licquorice — Wed, 01 Jun 2022 15:15:29 GMT

Line rental isn't charged separately any more, all broadband packages are inclusive and include 'line rental'.

Re: Package prices

homerhotspur — Wed, 01 Jun 2022 15:18:55 GMT

They are clearly advertised separately though as Broadband is being offered for around £28 . I pay more than that BEFORE line rental of £20 odd

Re: Package prices

imjolly — Wed, 01 Jun 2022 15:25:08 GMT

the packages on offer all include line rental just one has ability to make and receive calls and the other does not. if you opt for ability to make/receive calls you can buy a calls add-on package or select PAYG. the recent package price was about £29.99 including line rental

Re: Package prices

homerhotspur — Wed, 01 Jun 2022 15:25:37 GMT

Im talking about BT offer above , not other provider

Re: Package prices

homerhotspur — Wed, 01 Jun 2022 15:39:27 GMT

So,If I go via My BT and my own pesonalised offers. I am told I currently have Halo Fibre 2 plus inc calls for £30.88 per month and am being offered Halo Fibre 3 for £33.88 with a new 24 month contract. No mention on either of line rental even though I am paying £20 per month on top of the £30.88 figure. So, I can't believe it is now included in the £33.88.

Re: Package prices

Anonymous — Wed, 01 Jun 2022 15:56:24 GMT

If you're out of contract it's entirely possible that you've moved to a much higher "out of contract" price. I know someone who let their contract end & didn't do anything about it, despite my nagging. They were paying around £45pm for 4Mb ADSL!

Re: Package prices

licquorice — Wed, 01 Jun 2022 15:58:16 GMT

Calls are no longer inclusive of broadband deals. Unlimited calls are £11.54/m

Re: Package prices

imjolly — Wed, 01 Jun 2022 16:08:44 GMT

Halo is an add-on just like call package. The £29.99 I mention was for broadband including line rental but no call or Halo package add on

have you tried phoning the options team 0800800030 and select leaving BT then negotiate a new deal. if you don't like what is offered then hang up and try again in few days

Re: Package prices

homerhotspur — Wed, 01 Jun 2022 16:11:16 GMT

The point I am trying, badly, to make is I am currently in contract and am paying approx £31 for broadband, £20 for line rental and £8 for calling plan , so around £60 per month and then they are suggesting I can renew for £33 per month but clearly this is really 33 + 23( new line rental ) + say £11 for calls, so my new offer is really £67 per month., despite the initial appearance of it including line rental

Re: Package prices

Anonymous — Wed, 01 Jun 2022 16:18:46 GMT

As has already been said, line rental is no longer billed separately & hasn't been for a while. So it sounds like there's some sort of error on your account. I'd start by having a conversation with billing & ask for an explanation of why it's being charged.

Re: Package prices

licquorice — Wed, 01 Jun 2022 16:21:02 GMT

Exactly!!

Re: Package prices

homerhotspur — Wed, 01 Jun 2022 16:31:48 GMT

The bill says that the £30.88 Broadband charge includes Line rental saver ( which I paid in a separate lump sum at a rate of 19.99 per month). Are you sufggesting that the 30.88 should include the line rental cost and I should not have had to pay this lump sum?

Re: Package prices

Anonymous — Wed, 01 Jun 2022 16:38:22 GMT

The equivalent cost of line rental should be deducted from the broadband cost when you pay in advance with Line Rental Saver. So it looks like an error. As I said, you need billing to explain what you're being charged & why.

Re: Package prices

homerhotspur — Wed, 01 Jun 2022 16:47:51 GMT

Ok I certainly will, but can't see the correct price would be around £11 per month for the Broadband.

Can anyone else confirm whether they are in the ball park of paying around £50 per month for combined Halo 2 and line rental, however it is described ?

Re: Package prices

homerhotspur — Wed, 01 Jun 2022 17:06:20 GMT

Broadband Package: £50.87/month £30.88
Includes discount of £19.99/month for Line Rental Saver (ending 20 Jul 2022)

700 Minutes Calling Plan: £7.98/month £7.98

seems to be included, so the confusion will persist until I speak to someone on renewals

Re: Package prices

yorkspark — Wed, 01 Jun 2022 17:08:32 GMT

@homerhotspurwrote:
Ok I certainly will, but can't see the correct price would be around £11 per month for the Broadband.
Can anyone else confirm whether they are in the ball park of paying around £50 per month for combined Halo 2 and line rental, however it is described ?

i pay £42.99 for fibre 300 and payg phone calls including line rental, line rental saver is also a waste of time.

Re: Package prices

yorkspark — Wed, 01 Jun 2022 17:14:17 GMT

@homerhotspurwrote:
Broadband Package: £50.87/month £30.88
Includes discount of £19.99/month for Line Rental Saver (ending 20 Jul 2022)

700 Minutes Calling Plan: £7.98/month £7.98
seems to be included, so the confusion will persist until I speak to someone on renewals

so your paying £50.87 a month for your package, then you get your rental saver discount of £19.99 a month making it £30.88 per month bill.

700 min call plan is £7.98 per month, so £30.88 pcm plus £7.98pcm = £38.86 pcm bill. so if your paying more you need to be asking billing for an explanation

Re: Package prices

homerhotspur — Wed, 01 Jun 2022 17:14:55 GMT

can I just clarify that you are saying line rental is included in that 42.99?