https://community.bt.com/t5/Bills-Packages/Re-Bt-returns/m-p/2235020#M145258 <P>I have a question relating to BT device returns.&nbsp;</P><P><BR />When the returns centre receive a device back do they immediately mark it as received or does it have to be inspected etc and then marked as received?</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 03 Jun 2022 05:01:19 GMT dombullion 2022-06-03T05:01:19Z https://community.bt.com/t5/Bills-Packages/Re-Bt-returns/m-p/2235020#M145258 <P>I have a question relating to BT device returns.&nbsp;</P><P><BR />When the returns centre receive a device back do they immediately mark it as received or does it have to be inspected etc and then marked as received?</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 03 Jun 2022 05:01:19 GMT https://community.bt.com/t5/Bills-Packages/Re-Bt-returns/m-p/2235020#M145258 dombullion 2022-06-03T05:01:19Z https://community.bt.com/t5/Bills-Packages/Re-Bt-returns/m-p/2235023#M145259 <P>It is presently taking three to four weeks to mark as returned after the device is received so in answer to your question no they do not mark it as received as soon as it is received.&nbsp;</P> Fri, 03 Jun 2022 06:43:36 GMT https://community.bt.com/t5/Bills-Packages/Re-Bt-returns/m-p/2235023#M145259 gg30340 2022-06-03T06:43:36Z