This topic

Returning Kit

Joshy55 — Fri, 03 Jun 2022 19:55:23 GMT

Hey, I returned my kit over 4 weeks ago but they keep contacting me saying they haven’t received it. I have proof of sending.

Re: Returning Kit

Les-Gibson — Fri, 03 Jun 2022 20:07:31 GMT

Log in to the Royal Mail tracking site and check when it was delivered, then print a copy of the tracking report as a .pdf document ready for when one of the mods contacts you

Re: Returning Kit

gg30340 — Fri, 03 Jun 2022 20:56:25 GMT

Call BT 0800.800.150 with your Proof of Postage and the Customer Service rep can update your account.

Re: Returning Kit

DanielS — Sat, 04 Jun 2022 09:28:14 GMT

Hi @Joshy55,

Thanks for joining the Community.

Did you ring in as @gg30340 suggested? If you haven't been able to get the help that you need, let me know and I'll send you a private message.

Thanks
DanielS

Re: Returning Kit

Geezer — Thu, 30 Jun 2022 15:04:01 GMT

I am very sorry for bothering you but, i have had trouble in the past with returniing old unit, I ahve proof of collection by Royal Mail. But i cannot find a way of getting this to BT. Please if there any help out there i would be most grateful, thnak in advance Geezer

Re: Returning Kit

gg30340 — Thu, 30 Jun 2022 15:25:08 GMT

As per message above.

Call BT 0800.800.150 with your Proof of Postage and the Customer Service rep can update your account.

Re: Returning Kit

DavidM — Thu, 30 Jun 2022 15:43:42 GMT

Hi @Geezer and thanks for posting.

If you have any trouble getting through I can help. I'll drop you over a private message now in case you need to get in touch.

Cheers

David