This topic

Unreturned Kit Warning Messages

masix1991 — Mon, 06 Jun 2022 10:49:43 GMT

Hi there,

I returned my BT kit months ago and have proof of postage but still keep getting texts and emails saying that It hasn't been received and that they will charge £50 if they don't receive it. Would anyone be able to look into this?

Re: Unreturned Kit Warning Messages

gg30340 — Mon, 06 Jun 2022 10:59:58 GMT

Call BT 0800.800.150 with your Proof of Postage and the will be able to update your account showing that the devices have been returned.

Re: Unreturned Kit Warning Messages

imjolly — Mon, 06 Jun 2022 11:00:17 GMT

have you actually tried phoning CS 150 or 0800800150 from mobile and see if the can sort it out for you. if no success with CS service then post back

Re: Unreturned Kit Warning Messages

StuartH — Mon, 06 Jun 2022 11:05:46 GMT

Hi @masix1991

Thanks for posting I can help get some return bags sent out to you.

I've sent you a private message asking for some more details.

Thanks

Stuart

Re: Unreturned Kit Warning Messages

DavidM — Wed, 08 Jun 2022 11:25:42 GMT

Hi @masix1991 ,

Thanks for sending over the details. I've marked the hub as returned so you won't receive any further reminders.

Cheers

David