This topic

Re: Complaint

jay7 — Wed, 08 Jun 2022 13:30:36 GMT

dear sir

i have had problems with bt for over 6 mths ,they try giving me free 6 mths ,but still it is a complete shambles ,as i has stated on social media ,after they cut my services by mistake they say ,i am thinking of contacting the lacal paper who can pic me throwing your system in the road ,joke

Re: Complaint

gg30340 — Wed, 08 Jun 2022 18:06:22 GMT

This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.

Perhaps if you post what your actual problem is in as much detail as possible rather than just posting about what you are going to do, you might get some help.

Re: Complaint

jay7 — Wed, 08 Jun 2022 18:14:45 GMT

they cut my system off tried to sell me a new deal ,then realised i was under contract ,i lost 2 weeks business before they re connected ,then charged me 50 pounds for a router ,and said i owe 90 pounds for breaking the contract ,i couldn't speak to the manger because she was on leave ,then after a week said they can reconnect in 14 days ,

as we know there is only one manager in BT for 3 million customers ,to this day the serve me with a legal letter saying they want 90 quid ,i was in credit when they cut me off

customer care is there main aim ,there pretty adverts say ,its been six mths ,trouble after trouble in short a shambles

Re: Complaint

licquorice — Wed, 08 Jun 2022 18:21:29 GMT

This is the BT residential forum, as a business user, you need to post on the business forum https://business.forums.bt.com/

Re: Complaint

jay7 — Thu, 09 Jun 2022 12:22:38 GMT

not a business just home internet

Re: Complaint

imjolly — Thu, 09 Jun 2022 12:37:38 GMT

i think your comment in previous post 'lost 2 weeks business' suggested it was a business line as you are not permitted to run a business on a residential line