https://community.bt.com/t5/Bills-Packages/Returning-equipment/m-p/2236099#M145387 The email doesn't accept replies, I may try the phone if I have some spare time. Fri, 10 Jun 2022 11:19:55 GMT datelmodem 2022-06-10T11:19:55Z https://community.bt.com/t5/Bills-Packages/Returning-equipment/m-p/2236089#M145385 <P>I returned a BT TV box on May 24th and tracking showed it delivered on May 26th.</P><P>I had an email today saying I had not returned it. How do I chase this up as I don't want to be charged £115.</P> Fri, 10 Jun 2022 10:09:53 GMT https://community.bt.com/t5/Bills-Packages/Returning-equipment/m-p/2236089#M145385 datelmodem 2022-06-10T10:09:53Z https://community.bt.com/t5/Bills-Packages/Returning-equipment/m-p/2236095#M145386 <P>Pick up the phone or reply back to the email with tracking number would be your best option i suspect.</P> Fri, 10 Jun 2022 10:57:50 GMT https://community.bt.com/t5/Bills-Packages/Returning-equipment/m-p/2236095#M145386 foz 2022-06-10T10:57:50Z https://community.bt.com/t5/Bills-Packages/Returning-equipment/m-p/2236099#M145387 The email doesn't accept replies, I may try the phone if I have some spare time. Fri, 10 Jun 2022 11:19:55 GMT https://community.bt.com/t5/Bills-Packages/Returning-equipment/m-p/2236099#M145387 datelmodem 2022-06-10T11:19:55Z https://community.bt.com/t5/Bills-Packages/Returning-equipment/m-p/2236129#M145391 <P>It is presently taking three to four weeks to update accounts after BT receive returned property.</P> <P>If you call BT 0800.800.150 with your Proof of Postage customer services can update your account at that time.</P> Fri, 10 Jun 2022 13:20:56 GMT https://community.bt.com/t5/Bills-Packages/Returning-equipment/m-p/2236129#M145391 gg30340 2022-06-10T13:20:56Z