No response after claiming reward card

CAg1 — Sat, 11 Jun 2022 09:41:36 GMT

I also have had this problem. I claimed my reward card on 8 May but have had no response to email. I called purecard who told me BT had not sent a request. When you call the number on the BT website there isn’t even an option for this issue.
Is there another number to call? Many thanks

Re: No response after claiming reward card

RobbieMac — Sat, 11 Jun 2022 09:44:26 GMT

Hi @CAg1

Welcome to the BT Community and thanks for your post! I have moved your post to create your own thread discussion as the thread you had posted on has already been marked as solved.

I am sorry that you haven't had a response since claiming for your reward card. I appreciate the time you have spent on the phone with Purecard trying to get this sorted out. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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No response after claiming reward card

Re: No response after claiming reward card