This topic

Compensation for late activation ?

pyrotenax — Tue, 14 Jun 2022 10:46:29 GMT

Just been wondering what level of compensation people have been receiving for late activation on their FTTP and is their a max limit ?

I am currently at 50 days since supposed activation and no further forward with an actual date.

Re: Compensation for late activation ?

-Richie- — Tue, 14 Jun 2022 20:54:14 GMT

Have a read of BT's policy of Automatic Compensation and at the time of writing this, there's no maximum.

Late activation

If we don’t activate landline or broadband on the day we promised, you’ll receive £5.25 compensation automatically
Plus you’ll receive another £5.25 for every extra day you have to wait, not including the day your service is activated
You are eligible for compensation if your service isn’t activated by one minute to midnight on the activation date we sent by email or post.

To class as late activation, it's from the date BT confirmed the services would go live, typically sent by email unless you opted for letter confirmation.

Re: Compensation for late activation ?

VeteranISPUser — Wed, 15 Jun 2022 07:54:42 GMT

@pyrotenaxwrote:
supposed activation

Do you mean the activation date we sent by email or post?

Re: Compensation for late activation ?

pyrotenax — Wed, 15 Jun 2022 10:18:29 GMT

I mean the activation date that is listed in track order link from email

"Tue 26 Apr 2022

Service activation

for Broadband

Fibre broadband activation at your home"

Re: Compensation for late activation ?

pyrotenax — Sun, 21 Aug 2022 10:59:57 GMT

Its been 30days since finally activated (its been a long road until now)

£425 compensation on its way

At last