This topic

New account not showing properly in MyBT

colboup — Wed, 15 Jun 2022 15:11:53 GMT

Hi,

Having come back to BT , my original MyBT account reactivated so i see my old account and the mother-inlaw's ( which we used to help manage).

My new account is listed only in the show my Bill, all other options it doesn't appear only the old closed account.

So i cant manage any services on new account or claim my BT digital reward card

Thanks

Phill

DavidM — Wed, 15 Jun 2022 16:09:17 GMT

Hi @colboup and welcome to our community.

Sorry you're having problems accessing the details. Have all the services been connected and all orders closed?

Cheers

David

colboup — Wed, 15 Jun 2022 20:45:08 GMT

Hi David,

Services have been connected for 14 days, and order closed

Cheers

Phill

RobbieMac — Thu, 16 Jun 2022 07:48:39 GMT

@colboup wrote:

Hi David,

Services have been connected for 14 days, and order closed

Cheers

Phill

Thanks for posting back to confirm that @colboup

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie