https://community.bt.com/t5/Bills-Packages/Auto-cancellation-of-order/m-p/2236996#M145508 <P>I had an order placed toward the end of May and about 4 days before it was due to be completed, I got an auto cancellation.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PTF1_0-1655466399937.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/77781iF001141B08AB7F4A/image-size/medium?v=v2&amp;px=400" role="button" title="PTF1_0-1655466399937.png" alt="PTF1_0-1655466399937.png" /></span></P><P>It said I cancelled it which I didn't. Since I don't know why it was cancelled, how do I know that the replacement order won''t be auto cancelled again? Is there someone who can explain what happened and prevent it happening again?</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 17 Jun 2022 11:48:26 GMT PTF1 2022-06-17T11:48:26Z https://community.bt.com/t5/Bills-Packages/Auto-cancellation-of-order/m-p/2236996#M145508 <P>I had an order placed toward the end of May and about 4 days before it was due to be completed, I got an auto cancellation.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PTF1_0-1655466399937.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/77781iF001141B08AB7F4A/image-size/medium?v=v2&amp;px=400" role="button" title="PTF1_0-1655466399937.png" alt="PTF1_0-1655466399937.png" /></span></P><P>It said I cancelled it which I didn't. Since I don't know why it was cancelled, how do I know that the replacement order won''t be auto cancelled again? Is there someone who can explain what happened and prevent it happening again?</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 17 Jun 2022 11:48:26 GMT https://community.bt.com/t5/Bills-Packages/Auto-cancellation-of-order/m-p/2236996#M145508 PTF1 2022-06-17T11:48:26Z