This topic

BT equipment return postcode.

chrismh — Fri, 17 Jun 2022 16:38:47 GMT

Hi, Does anyone have the returns postcode please? I returned my equipment in 2 bags on 30 May but they are yet to be acknowledged as recieved. I've washed my post office reciepts and my onluy hope of finding the trackers are by going to the post office and hoping they can help as I know the date and approx time I dropped off.

Any help appreciated.

Thanks

Re: BT equipment return postcode.

gg30340 — Fri, 17 Jun 2022 20:13:14 GMT

It is presently taking three to four weeks for BT to update accounts after they have received the returned items back so I would not panic. If you do get the Proof of Postage you can contact BT 0800.800.150 and they will update your account at that time.

Re: BT equipment return postcode.

chrismh — Fri, 17 Jun 2022 20:37:34 GMT

Maybe BT should update their website and change the 7 days to 21 and also remove the threat of a heavy bill for not returning.

Only the opinion of a recent ex BT employee!

Re: BT equipment return postcode.

gg30340 — Fri, 17 Jun 2022 22:45:34 GMT

Maybe BT should. Perhaps you could contact some of your ex colleagues and get them to arrange for that to happen.

Only the opinion of a BT customer!

Re: BT equipment return postcode.

DanielS — Sat, 18 Jun 2022 08:44:35 GMT

Hi @chrismh,

Did you contact 150 as @gg30340 mentioned to you on his first reply?

If you still need any help, let me know.

Thanks
DanielS

Re: BT equipment return postcode.

chrismh — Fri, 24 Jun 2022 16:12:08 GMT

No, I gave up. It will be what it will be.

Re: BT equipment return postcode.

NeilO — Fri, 24 Jun 2022 16:33:00 GMT

Hi, @chrismh the returns postcode is normally XX10 1BT. This is non-geographic and the parcel is routed to your nearest returns and distribution centre. If you need any further help let me know.

Cheers

Neil