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Problem claiming reward

Daver72_ — Tue, 21 Jun 2022 10:06:09 GMT

Recieved email and text for reward when i click on link and log in it comes up with both a new account and an old one, it will not let me access new account to claim reward, this is on main site, my BT no good either, can anyone help please

Re: Problem claiming reward

NeilO — Tue, 21 Jun 2022 11:39:41 GMT

Hi @Daver72_ Thanks for posting, I'm sorry you're experiencing problems claiming your reward card, I'll send you a private message and if you reply to that with your details the mods will be happy to help you get this sorted.

Thanks

Neil

Re: Problem claiming reward

DavidM — Tue, 21 Jun 2022 13:54:58 GMT

Hi @Daver72_ ,

Thanks for sending over the details. As discussed, I've processed the reward claim for you and also removed the old account from your MYBT.

Cheers

David

Re: Problem claiming reward

Daver72_ — Tue, 21 Jun 2022 14:00:49 GMT

many thanks