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Re: Unable to verify My BT account

Hedmekanik — Thu, 23 Jun 2022 12:36:00 GMT

Hi there,

I am having exactly the same date of birth issue, when trying to validate mt BT ID (and check on my bill, as prompted on email by BT).

I enter my correct date of birth, but I get the 'that doesn't match your original answer' error message.

If you're able to assist, that would be great.

Thanks,

Re: Unable to verify My BT account

DanielS — Thu, 23 Jun 2022 13:06:32 GMT

Hi @Hedmekanik,

Thanks for joining the Community.

I am sorry that there's an issue preventing you from verifying your MyBT account. As you've seen from other posts, this is something that we can help you with. I'm sending you a private message so we can get started on this for you.

Thanks
DanielS

Re: Unable to verify My BT account

Hedmekanik — Thu, 23 Jun 2022 13:22:24 GMT

Thanks!

I've responded to the private message with info.

Re: Unable to verify My BT account

BrumLee — Fri, 24 Jun 2022 17:17:34 GMT

Hi Hedmekanik

I'm sure the guys will have you up and running very soon. They've had a test run with my account, so should know which steps to take.

Just follow any instructions given and you shouldn't have any further issues. I'm able to access my account every time since the issue was resolved.

Regards

BrumLee

Re: Unable to verify My BT account

Hedmekanik — Fri, 24 Jun 2022 17:44:27 GMT

Cheers BrumLee - they've been very helpful so far, and it seems things will be resolved by tomorrow afternoon.