https://community.bt.com/t5/Bills-Packages/Re-Unfair-engineers-charge-applied/m-p/2235338#M145688 <P>Hello&nbsp;</P><P>I am business owner and using BT landline and broadband in my restaurant. I had a broadband cutting off issue back in march. I called the bt and asked them for help as my business is running in based of online ordering system and I was loosing hundreds of £ every day. So bt done online tests and said that engineer need to come and have a look at the line and broadband. I was happy with this as I am an existing customer and I thought bt really care about their customers.&nbsp;</P><P>Summary is engineer came to my restaurant on that day. Done afew tests and changed 2 metres cable . But even like that problem was ongoing another couple of weeks. I just checked my direct debit today and I was shocked b cause of BT charged from me £235 engineer charge. is there please anyone who can assist me and help me with this? Thank you&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 06 Jun 2022 01:47:50 GMT Oktayozturk01 2022-06-06T01:47:50Z https://community.bt.com/t5/Bills-Packages/Re-Unfair-engineers-charge-applied/m-p/2235338#M145688 <P>Hello&nbsp;</P><P>I am business owner and using BT landline and broadband in my restaurant. I had a broadband cutting off issue back in march. I called the bt and asked them for help as my business is running in based of online ordering system and I was loosing hundreds of £ every day. So bt done online tests and said that engineer need to come and have a look at the line and broadband. I was happy with this as I am an existing customer and I thought bt really care about their customers.&nbsp;</P><P>Summary is engineer came to my restaurant on that day. Done afew tests and changed 2 metres cable . But even like that problem was ongoing another couple of weeks. I just checked my direct debit today and I was shocked b cause of BT charged from me £235 engineer charge. is there please anyone who can assist me and help me with this? Thank you&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 06 Jun 2022 01:47:50 GMT https://community.bt.com/t5/Bills-Packages/Re-Unfair-engineers-charge-applied/m-p/2235338#M145688 Oktayozturk01 2022-06-06T01:47:50Z https://community.bt.com/t5/Bills-Packages/Re-Unfair-engineers-charge-applied/m-p/2235339#M145689 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/303951">@Oktayozturk01</a>&nbsp;</P> <P>You need to post this on the <STRONG>BT Business</STRONG> Forum, this is the Residential forum.</P> <P><A href="https://business.forums.bt.com/" target="_blank">https://business.forums.bt.com/</A></P> <P>&nbsp;</P> Mon, 06 Jun 2022 04:54:27 GMT https://community.bt.com/t5/Bills-Packages/Re-Unfair-engineers-charge-applied/m-p/2235339#M145689 Keith_Beddoe 2022-06-06T04:54:27Z