This topic

Login to service

jas20001978 — Sat, 25 Jun 2022 11:14:48 GMT

Hello I am unable to login to any BT serivices. MyBT app, BT TV, BT Sport and My BT website all say that there is no username matching these credentials.

Want to watch MOTOGP and I have missed hours of this already.

Does anyone else have this issue my username and password have not changed on any BT Services and have been the same as when I first joined.

Never had this before. BT TV app on iphone says no valid account and same on BT TV app on samsung TV.

Weird have FIBRE 900 and big sport package.

Thanks

Re: Login to service

adewolves — Sat, 25 Jun 2022 11:16:02 GMT

I have just started having the same issues.

Re: Login to service

Mick_Reilly241 — Sat, 25 Jun 2022 11:20:04 GMT

Same here. Just keeps saying no bt account

Re: Login to service

DavidM — Sat, 25 Jun 2022 11:34:15 GMT

Thanks for posting guys.

Sorry you're having problems. We're looking into this and will update as soon as e have anything.

Cheers

David

Re: Login to service

picketywitch — Sat, 25 Jun 2022 11:42:47 GMT

Yes, we are having the same problem today, both me and my husband who have different signons

Re: Login to service

jas20001978 — Sat, 25 Jun 2022 11:48:10 GMT

Looks like the MYBT app and BTTV are back up and running now.

When logging in to MYBT on a web browser it displays the message that we are working on something new or something along those lines.

Happy now can watch BT Sport.

Re: Login to service

DavidM — Sat, 25 Jun 2022 11:49:40 GMT

Thanks for the update @jas20001978 .

Cheers

David

Re: Login to service

picketywitch — Sat, 25 Jun 2022 12:00:56 GMT

Our access has now been restored, so presumably a temporary BT glitch? Still taking a long time from signon to actually accessing emails, but that has intermittently been the case for quite some time.