This topic

The 'Returning of Equipment' fiasco

tele4sb — Sun, 19 Jun 2022 11:59:39 GMT

Hi there,

Could anyone please tell me why it's such a fiasco trying to return equipment? Despite BTs threat of being fined etc, there is no button to press to get a returns bag and you are given the run around try to get them to send one out.

Eventually a 'bag' has arrived. It's just a flimsy white bin bag type thing with no protection for anything I might put inside. My Hub / Router and PSU will likely get damaged or even smashed to smithereens if I used this bag.

Are BT actually serious about re-using old equipment or not? When they originally sent out the router it was highly protected in a carboard box.

I'm baffled and just wonder if the 'returns system' that BT have tried to invoke is just a way of automatically fining everyone £50.00 for non return when they give up with the system.

Re: The 'Returning of Equipment' fiasco

Lycan — Sun, 19 Jun 2022 12:35:00 GMT

I think you will find that you are expected to save and store the highly protected carboard box for eventualities such as this.

Re: The 'Returning of Equipment' fiasco

allanraymond — Sun, 19 Jun 2022 15:09:56 GMT

Where does it say customers returning equipment need to put them in the original box or an alternative box? The BT page I have just looked at says put the items in the bag no mention of any sort of packaging

Re: The 'Returning of Equipment' fiasco

homerhotspur — Sun, 26 Jun 2022 14:41:39 GMT

I'm fairly sure your use of the word ' fiasco' is likely to be pretty accurate.

Re: The 'Returning of Equipment' fiasco

AlanC4 — Mon, 27 Jun 2022 09:09:56 GMT

It's a farce, I have returned equipment that was requested and still it shows as not being returned. I have given up now, and not going to waste any more time on trying to get a correct ans3wer from BT. Good luck with yours.

Re: The 'Returning of Equipment' fiasco

DavidM — Mon, 27 Jun 2022 09:32:46 GMT

Hi @AlanC4 and thanks for posting.

Sorry your equipment hasn't been marked as returned. I can sort that out for you. I'll drop you over a message now so you can get in touch.

Cheers

David

Re: The 'Returning of Equipment' fiasco

AlanC4 — Tue, 28 Jun 2022 12:08:38 GMT

Thanks for your help-now resolved