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changed tv package

Samjon7 — Mon, 27 Jun 2022 15:29:58 GMT

hi i changed my tv package yesterday and was told it would take 24 hour for it to be active just checked still not active tried ringing cant get through and chat does'nt seem to be available online this happened the last time i changed my tv package and it took 2 days to get it sorted so much for easy to switch your package !

Re: changed tv package

Weerab1983 — Mon, 27 Jun 2022 16:49:45 GMT

Have you tried sending BT a direct message on twitter? They usually get back very quickly

Re: changed tv package

Samjon7 — Mon, 27 Jun 2022 17:34:20 GMT

Hi thanks for your reply I eventually got through on the phone turns out the order didn't go through this has happened before hopefully when they ring me back on Wednesday it will all be sorted

Re: changed tv package

Weerab1983 — Mon, 27 Jun 2022 18:24:57 GMT

No problem. Hope it gets fixed soon.

Feel free to give me reply a thumbs up.

Thanks