This topic

Halo 3+ for £4 extra offer

Andrew600 — Thu, 23 Jun 2022 16:57:30 GMT

I’m fairly sure I know the answer to this, but I’ll ask anyway.

I got the offer by email today and would accept it if it was true, but part way through the order process it looks as if it’s going to be £12 a month extra.

It looks like the email completely overlooks that I have the 700 minute calling plan included in the broadband package on my bill at £8 a month. There was no mention of a calling plan in the order summary at all at the point where I backed out of the order.

I think I’m being offered, and possibly misled with, halo3+ with payg landline calls for an extra £4.
Needing to reinstate the 700 minute calling plan at £8 would then result in an increase of £12

Does that sound right? It’s really not an acceptable way to behave if I’m right unless I’ve missed something.

Re: Halo 3+ for £4 extra offer

licquorice — Thu, 23 Jun 2022 17:19:49 GMT

Calling plans are not included in any package, they are always a separate add on

Re: Halo 3+ for £4 extra offer

imjolly — Thu, 23 Jun 2022 17:20:25 GMT

I can understand the confusion but your package does not include the 700 minutes calling plan as that is an extra to your package. You can take the calling package or not but that does not affect the actual broadband package

Re: Halo 3+ for £4 extra offer

Carlusha — Thu, 23 Jun 2022 17:28:47 GMT

@Andrew600

Indeed. I received my offer too but with the added incentive that I would be amongst the first to benefit "Plus, BT Halo 3+ includes an upgrade to Full Fibre and as soon as it's available in your area, we’ll let you know and upgrade you for free."
There is absolutely no sign of any full fibre nor an expected date in my neck of the woods ( a medium sized town full of old farts like me).
If your £12 increase is correct, then don't forget to factor in the usual 10% annual increase.

Re: Halo 3+ for £4 extra offer

Bob1001 — Thu, 23 Jun 2022 18:06:32 GMT

I have received a similar offer but for Halo3 and Halo3+, I did not realise it did not include calls, if that is the case I will not bother anyway. I very misleading email.

Looking at the email again it implies calls are still included.

Re: Halo 3+ for £4 extra offer

Andrew600 — Thu, 23 Jun 2022 18:27:37 GMT

@licquorice , @imjolly

Thanks both. Yeah that’s exactly what I thought the answer was.

It still smacks of being misleading though.
My current, far too high bill is broadband £53, calling plan £8 totalling £61.

Halo 3+ was offered to me at £65 hence £4 a month extra, but it isn’t comparing like with like.
A true figure would be £53 increasing to £65 or £61 increasing to £73 i.e £12 extra.
Nowhere does it say that my calling plan isn’t included in that £65. Surely at the very least it should.

I’m fairly sure some would have been caught out.

Copy and paste of the email headline below, forum won’t let me post a screen shot
“Upgrade to Fibre Halo 3+ for £ 4 extra a month
24-month contract
Annual price changes apply”

@Carlusha

There is no way I’m paying another £12 plus the quite possible 15% increase next year.😂

Re: Halo 3+ for £4 extra offer

Andrew600 — Thu, 23 Jun 2022 18:31:32 GMT

@Bob1001

Agreed. I took it at face value on first reading. It was only in the process of ordering that I realised something wasn’t right.

Re: Halo 3+ for £4 extra offer

licquorice — Thu, 23 Jun 2022 18:39:05 GMT

Hmm, depends how they are calculating it. If they are accepting that you are paying £61/m in total now and £65/m to include Halo3+ they might be saying that it is including your call package although your call package isn't part of your broadband package (if you see what I mean).

As they quoted an actual figure of £65/m I suspect it genuinely is only £4/m extra and the call package is included in that price.

Wonder if one of the mods might clarify, I will ask.

Re: Halo 3+ for £4 extra offer

Andrew600 — Thu, 23 Jun 2022 18:46:03 GMT

@licquorice

Thank you.
Some clarification would be extremely helpful.

Re: Halo 3+ for £4 extra offer

StuartH — Thu, 23 Jun 2022 19:02:26 GMT

Hi @Andrew600

Thanks for posting, I'll need some more information I think to get clarification on this one.

I've sent you a private message asking for some more information so we can look into this.

Thanks

Stuart

Re: Halo 3+ for £4 extra offer

Andrew600 — Thu, 23 Jun 2022 19:34:28 GMT

@StuartH

Reply to private message sent. Thanks.

@licquorice

Wow! I’ve had some helpful responses from this forum in the past, but none as quick as this.

Thanks again👍

Re: Halo 3+ for £4 extra offer

Andrew600 — Tue, 28 Jun 2022 08:13:53 GMT

This is bordering on farcical now.

I had a call from the mods last night who are a credit to this forum and BT. He said they couldn’t be 100% certain, but it is their understanding that the offer I had of £4 a month extra would cover everything I have now including calls.

Based on that I placed the order and indeed it did come out at a £4 a month increase with my calling plan in the package. It’s is not clear at all from the small print whether that is a chargeable add on though, so I phoned BT this morning to clarify only to be told the systems don’t let them see, or alter, the details of orders less than 24 hours old, so they have no idea if I will be charged extra for the calling plan. This is obviously the hurdle the mods couldn’t get through as well.

I now have no choice but to wait until tomorrow to find out by which time the disc and hybrid will have been dispatched incurring delivery costs, and return costs if I cancel.

Fwiw, the package details which just quoted one price of £65 with no breakdown are below.

BT Halo

BT Halo 3+

Broadband

Fibre with Halo 3+

Broadband add-ons

Complete Wi-Fi
Hybrid Connect

Home Phone

700 minutes

Home phone add-ons

700 Minutes Call Plan

Re: Halo 3+ for £4 extra offer

Anonymous — Tue, 28 Jun 2022 09:12:42 GMT

I've got a similar issue at the moment in that I'm being made an offer of a discount to renew six months early. But when I go to checkout the small print seemingly tells me I can't have that offer. Again like you, the only way to find out is to checkout & see what happens, then potentially spend hours on the phone trying to undo it.

It's hard to know if this is deliberate smoke & mirrors to make us think we're getting something we're not, or sheer incompetence. Either way it's pretty poor. I don't know how the Mods manage to deal with all this BS on a daily basis, especially in your case where there appears to be no definitive answer.

Re: Halo 3+ for £4 extra offer

Andrew600 — Tue, 28 Jun 2022 09:22:39 GMT

I hope it’s incompetence. If it’s deliberate it’s unforgivable!

Re: Halo 3+ for £4 extra offer

samtheaspie — Tue, 28 Jun 2022 10:50:07 GMT

Or save yourself a ton of money, Buy the discs off ebay along with the hybrid connect and just downgrade to Fibre 2.. Is there any other reason you need Halo 3? It's a con in my eyes. Unless your requiring extra customer support.. which is rare as hens teeth with BT.

Re: Halo 3+ for £4 extra offer

Andrew600 — Tue, 28 Jun 2022 13:07:51 GMT

I am very angry and have been totally misled.

My next bill estimate has just updated. It’s increased by £12. The calling plan is not included.

I know you told me so before anyone says it🤦‍♂️
I’m in touch with the mods to hopefully get this mess sorted out one way or another.

Moral of the story. Do not believe a word of any emailed offers from BT! This is no way to run a company or retain customers.

Re: Halo 3+ for £4 extra offer

Andrew600 — Wed, 29 Jun 2022 09:35:14 GMT

Final post on this.

It has been sorted out quickly and efficiently by the mods. @PaddyB thank you.

The misleading email is also being investigated, so hopefully those will soon be a thing of the past.