This topic

Old Account

ItsMeDD — Thu, 30 Jun 2022 01:24:47 GMT

Hi we have just come back to BT and now have 2 accounts showing when signed into mybt though i can’t really look at anything as it reverts to the old account,if I use the app via mobile it shows the the account and that we have Mobile and Bt Sport where waiting on activation of Broadband but on the web based mybt we have nothing due to it reverting to the old account,can the old account be removed so that we only have the new one and have control over things like orders billing and such and the Xbox game pass offer when our broadband gets activated.

thanks

Re: Old Account

MandyF — Thu, 30 Jun 2022 09:58:16 GMT

Hi @ItsMeDD,

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thank you

MandyF

Re: Old Account

StuartH — Tue, 05 Jul 2022 09:49:17 GMT

Hi @ItsMeDD

Glad I could get this resolved for you. Thanks for taking my calls, glad I could remove the old account and resolve this for you.

Thanks

Stuart

Re: Old Account

ItsMeDD — Tue, 05 Jul 2022 09:57:38 GMT

Thanks for starting the ball rolling with this Mandy 👍

Re: Old Account

ItsMeDD — Tue, 05 Jul 2022 09:59:35 GMT

Thanks for getting the mess that was the account sorted Stuart was a pleasure speaking with you.

Thanks again

Dorothy and Steve

Re: Old Account

StuartH — Fri, 22 Jul 2022 11:37:27 GMT

Hi @ItsMeDD

Thanks for contacting me again regarding the issues you had around BT Sport and your BT ID.

Really glad its all up and running now, I've closed the case as resolved.

Cheers

Stuart

Re: Old Account

ItsMeDD — Fri, 22 Jul 2022 13:56:27 GMT

Thanks again for all your help 👍