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"Need to return your equipment" link in Order Summary brings you back to this page

Rgolf10b — Fri, 01 Jul 2022 10:31:21 GMT

Finding how to return old equipment should be the simplest of tasks, but Oh no, not for BT who provide links that take you nowhere except back to the so-called "Help" page. Yes, they describe the process to follow but it is circuitous so you never actually get to order a "Returns" bag except when a Moderator gets involved who then seems to contact you directly. So could a moderator get in contact please as I want to return this hub asap. TIA

Re: "Need to return your equipment" link in Order Summary brings you back to this page

gg30340 — Fri, 01 Jul 2022 10:43:43 GMT

I would normally suggest that you call BT 0800.800.150 and they will send you a bag but as you have rightly said, the moderators seem to be dealing with every request for a bag so I will inform them and they can assist you.

Re: "Need to return your equipment" link in Order Summary brings you back to this page

Rgolf10b — Fri, 01 Jul 2022 11:27:35 GMT

Thanks, I hope they do, soon.

Re: "Need to return your equipment" link in Order Summary brings you back to this page

NeilO — Fri, 01 Jul 2022 11:32:48 GMT

Hi @Rgolf10b I've sent you a private message so you can send over your details and we'll be happy to help.

Cheers

Neil