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Landline/broadband still active after disconnection date.

ESKIBOY — Sat, 02 Jul 2022 05:50:06 GMT

So I'm leaving bt and was given a date 1st July for when my services stop. The TV went off at the right time, but the landline and broadband are still active after the disconnection date.

Re: Landline/broadband still active after disconnection date.

Keith_Beddoe — Sat, 02 Jul 2022 05:55:50 GMT

@ESKIBOY

It may take a couple of days. You may find that you cannot make any calls on the line, but dial tone is likely to stay there, as your number will be a "stopped" number.

Are you moving to a different provider?

Re: Landline/broadband still active after disconnection date.

ESKIBOY — Sat, 02 Jul 2022 06:43:21 GMT

Yes, moving to another provider. Phone still makes incoming and outgoing calls and broadband still works.

Re: Landline/broadband still active after disconnection date.

Keith_Beddoe — Sat, 02 Jul 2022 07:02:43 GMT

If you are moving to a provider that uses Openreach, then not much will change apart from the fact you will be using their router and not the BT Home Hub. Changeover does not normally involve a disconnection.

Re: Landline/broadband still active after disconnection date.

iniltous — Sat, 02 Jul 2022 08:35:40 GMT

What company are you moving your service to ?

Assuming you are migrating to another provider that also uses Openreach, it’s possible physical work is required , disconnecting you from the old and connecting you to the new ( for example BT to Talk Talk ) , this work isn’t always done on the quoted date , but your old service should continue until OR do the work , your bill is adjusted to show the actual date of migration….BTTV isn’t dependent on OR , if you were told July 1 , then that date should be when the service stops , that could have happened even if you were staying with BT , just removing BTTV.

Re: Landline/broadband still active after disconnection date.

ESKIBOY — Sat, 02 Jul 2022 18:57:11 GMT

Moving to Virgin. They came and installed all the services and they're up and running. My phone line and broadband with BT is till active right now. I go on the BT website and it tells me that all my services was stopped on the 1st July.

Re: Landline/broadband still active after disconnection date.

RobbieBaron — Sat, 02 Jul 2022 19:04:31 GMT

Moving to VM doesn't auto cancel your BT BB & phone.

Re: Landline/broadband still active after disconnection date.

ESKIBOY — Sat, 02 Jul 2022 19:12:30 GMT

So the landline and broadband stays active? What about the number port that i requested? I've told both BT and Virgin im moving.

Re: Landline/broadband still active after disconnection date.

RobbieBaron — Sat, 02 Jul 2022 19:23:24 GMT

If you told & cancelled with BT that should be sufficient but they don't need to act immediately. Give them a few days.