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Re: Return my BT kit

Daniele — Wed, 06 Jul 2022 09:23:39 GMT

Hi David,

I had the same experience of "Str0ller", no link at all on the BT page.

I had to call the BT, chaise them and they say to call back in 2 weeks time for the white bag. Unbelievable service, I can't chaise the BT for a service that they asking for !!!

Could you please sort it out.

Thank you

Daniele

Re: Return my BT kit

DanielS — Wed, 06 Jul 2022 11:50:40 GMT

Hi @Daniele,

Thanks for reaching out to us and thank you for joining the Community.

I am so sorry that we weren't able to get the returns kit sent to you. Generally, our billing team should be able to send one out. I've sent you a private message with some details that I need to get this sorted for you.

Thanks
DanielS

Re: Return my BT kit

RobbieMac — Wed, 06 Jul 2022 14:34:00 GMT

Hi @Daniele

Thank you for taking the time to chat with me today.

Sorry for the problems you had getting hold of a returns kit. I can see an order was placed for one this morning so please allow a few days for it to be delivered to you.

I have also sent you a message privately and if you need anything you can get me personally by replying to that.

Thanks,

Robbie