This topic

change name on account to reflect deed poll

e_pascoe — Wed, 06 Jul 2022 17:50:00 GMT

Hello, I recently changed my name by deed poll, and would like to change my name on my account so my bills reflect this. Please can you advise how I can do this?

Re: change name on account to reflect deed poll

Anonymous — Wed, 06 Jul 2022 18:31:50 GMT

You can change your name by logging onto MyBT > Your Details.

Re: change name on account to reflect deed poll

e_pascoe — Wed, 06 Jul 2022 19:07:02 GMT

No it doesn't give me an option to do this

Re: change name on account to reflect deed poll

NeilO — Wed, 06 Jul 2022 19:10:21 GMT

Hi, @e_pascoe welcome to the community and thanks for posting, changing your name in MyBT will only change it for your bt.com profile, it won't change it on your bills or BT account information.

The moderation team will be able to help you with this and I'll send you a private message so you can get in touch.

Thanks

Neil

Re: change name on account to reflect deed poll

Anonymous — Wed, 06 Jul 2022 19:22:59 GMT

@NeilOwrote:
changing your name in MyBT will only change it for your bt.com profile, it won't change it on your bills or BT account information.

Perhaps it would be useful for the web site to mention this?

Re: change name on account to reflect deed poll

-Richie- — Thu, 07 Jul 2022 19:02:19 GMT

@Anonymouswrote:
Perhaps it would be useful for the web site to mention this?

It's under the terms and conditions at www.bt.com/terms

6. How you can use the service
b. You agree that you'll do the following in connection with each service:
iii. Tell us if you change your name, address, email address, mobile number, payment details or anything else we might need to know about.