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Kit Return of 3 items - different return address on bags

USER100 — Tue, 05 Jul 2022 12:32:54 GMT

Hi,

need to return Smart Hub 2, Hybrid Connect and Wi-Fi Disc.

Was sent two return bags - each have a different return address on the pre-paid labels contained within.

So I have two bags, 3 pieces of kit and no indication of which bag is for which kit item/s.

The return request came in two separate emails - one email for the Smart Hub 2 one email Hybrid with the Disc.

Would appear that the Smart Hub 2 should be to one address and the Hybrid with the Disc should go to the other address.

Anyone out there with a similar experience please?

Seen a good few comments about delays in processing returns so would like to minimise issues.

TIA .

Re: Kit Return of 3 items - different return address on bags

DavidM — Tue, 05 Jul 2022 15:28:14 GMT

Hi @USER100 and welcome to our community.

Sorry for any confusion with the returns. There should be a bar code on the returns bag so place the hub in one and the other items in the other and get a receipt / proof of postage once posted. I'll drop you over a private message now so you can get in touch about this and I'll make sure they're marked as returned for you.

Cheers

David

Re: Kit Return of 3 items - different return address on bags

USER100 — Thu, 07 Jul 2022 13:20:26 GMT

Thanks David - appreciate you picking this up.

I have two returns bags, each blank but each with a stick on returns label. no way to differentiate which kit for which label. no corellation with the kit product number or S/N that I can spot.

One address is

BT Returns, Yorkshire Distribution Centre, YDC, XX10 1BT

the other is

BT Returns, SDC, XX50 5NN

Are you able to indicate which kit to which address label please? - does it matter?

Many thanks,

Re: Kit Return of 3 items - different return address on bags

RobbieMac — Thu, 07 Jul 2022 13:44:36 GMT

Thanks for posting back @USER100

I am sorry for the confusion here. Returning the equipment shouldn't be so complicated. Just use the one label to send all back in the one go.

Also, send us your details by replying to the message David sent out and we can keep an eye/sort out things from here.

Thanks,

Robbie