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Quidco cashback

gill789 — Fri, 08 Jul 2022 12:12:31 GMT

I placed an order for broadband via quidco to take advantage of the cashback. the cashback tracked but then was refused because I had apparently cancelled the order. in fact, i never cancelled it. BT cancelled the order for me and reissued it without me asking. I have raised a claim with quidco and it has been rejected. is this just a way for BT to get round paying cashback?

Re: Quidco cashback

DanielS — Fri, 08 Jul 2022 13:48:11 GMT

Hi @gill789,

Thanks for reaching out to us. I am sorry for the problems with the order.

We'll need to get in touch with our rewards team and explain your situation directly. I'm sending you a private message with some info that I will need.

Thank you
DanielS