This topic

Got the keys but no broadband

Archerman — Tue, 12 Jul 2022 15:06:59 GMT

Hi all,

I’m in abit of a situation here. I just rented a flat and got the keys today, however I noticed that not a single provider gives broadband to the flat.

Comparison sites show the best deals etc, however when I click the link then go to the provider’s site, it tells me that no broadband is available for this address. I managed to even call them to check but was the same issue.

I spoke to a lovely agent from BT and he told me that there is Fiber in the box near my flat, asked me to inform the estate agent to contact the landlady to pay £160 for installation by open reach. Which I did but not heard a word from the estate agent yet even after chasing them none stop. Now this is important as I work from home and need a decent speed.

There are few sockets for open reach in the flat but BT said I can only get 2MBps for £46 per month? That’s the only available option right now. I asked my neighbours about this and most of them have virgin media, however, virgin media is more useless as all I get from them is (Sorry you can’t get VM in that flat, bye).

any advise please? As I’m stressed out fully about this and might cost me my job!

Re: Got the keys but no broadband

imjolly — Tue, 12 Jul 2022 15:14:00 GMT

try entering your address and post results (I assume you don't have a phone number) this will show what is available to you

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Got the keys but no broadband

RobbieMac — Tue, 12 Jul 2022 15:16:13 GMT

Thanks @imjolly

I was just about to post that same link and you beat me to it 🙂

@Archerman Enter your address details there and let us know how you get on.

Thanks,

Robbie

Re: Got the keys but no broadband

Archerman — Tue, 12 Jul 2022 15:21:45 GMT

Thank you so much guys, here are the screenshots:

Re: Got the keys but no broadband

Keith_Beddoe — Tue, 12 Jul 2022 16:22:53 GMT

@Archerman

Does this relate to your location ?

https://www.telecom-tariffs.co.uk/codelook.htm?xid=1494490&postcodedet=TN235BF

Re: Got the keys but no broadband

imjolly — Tue, 12 Jul 2022 16:26:12 GMT

As you can see from the results there is no fibre connections available to you from your cabinet

Re: Got the keys but no broadband

Archerman — Tue, 12 Jul 2022 18:07:28 GMT

Thank you but sadly that’s not the case my postcode is TW15 2DU...*Edited*

Re: Got the keys but no broadband

Keith_Beddoe — Tue, 12 Jul 2022 18:58:48 GMT

So Ashford Middlesex not Ashford Kent.

https://www.telecom-tariffs.co.uk/codelook.htm?xid=1494490&postcodedet=TW152DU

There is FTTP in that area, so it may be worth asking the FTTP helpdesk, as it does not always show on the availability checker.

TW15 2DU

Convent Road

Ashford, Middlesex

779m

ADSL

ADSL2+

FTTP from 21st December 2012, FTTP on Demand

69% area NGA, 69% area up to 1GB

P34 100% are

Re: Got the keys but no broadband

iniltous — Tue, 12 Jul 2022 19:37:38 GMT

There is an address on the same postcode as you that has WBC FTTP availability , but that address appears to be a ‘regular’ single dwelling unit ( basically a house ) , if you live in a flat/apartment that is part of a MDU ( multi dwelling unit ) complex , as opposed to a convert house made into flats, these can be deliberately omitted from the OR FTTP rollout , due to the complexity of provision.

MDU’s can need permissions from the , freeholder , building owners , letting agents etc,etc, who sometimes just refuse to allow any work, or want an unrealistic payment for allowing any work , or the building itself may not lend itself to a retro fit of internal fibre cabling, no risers between floors , no false ceilings , no common utility type area to bring an external cable into the ground floor , and so often they are simply bypassed.

Re: Got the keys but no broadband

Archerman — Tue, 12 Jul 2022 20:22:08 GMT

Thank you all.

What should I do in this case? Should I link the estate agent this topic? Is there a number I can directly call for the FTTP helpline?

I am seriously desperate and have no idea what to do or where to go, the estate agent seem to completely avoid me at this point as they got their money and don’t care anymore.

My job is on the line here and I am seriously stressing out 😞

Re: Got the keys but no broadband

licquorice — Tue, 12 Jul 2022 20:27:13 GMT

The FTTP team are 0800 587 4787

Is 4g an option?

A bit harsh, but surely you should have investigated this before taking the flat.

Re: Got the keys but no broadband

iniltous — Tue, 12 Jul 2022 20:55:59 GMT

If the image on Google maps for the postcode is relatively ‘new’ there is a rather large 5G mast very close by, perhaps you need to investigate some sort of mobile solution