This topic

BT Rewards Virtual Card

DamienH — Mon, 18 Jul 2022 08:49:50 GMT

Hello,

I have claimed my BT virtual reward card and was told I will receive it via email soon after however it's been over 2 weeks and nothing, the only reason i switched was because I was told the service was better.. and also the reward card was a big incentive!

Is there anyone who can look into this for me as I'm getting worried it hasn't been processed.

Thanks

Re: BT Rewards Virtual Card

Keith_Beddoe — Mon, 18 Jul 2022 08:53:19 GMT

@DamienH

What date was your service activated?

It would normally be sent 14 days after that date.

Re: BT Rewards Virtual Card

DamienH — Mon, 18 Jul 2022 08:54:38 GMT

Hi,

Around 2 weeks ago I think, I work allot so I don't know the exact date, but around 2 weeks now.

Contacted the company that do the cards for BT and they have nothing on their system to say I'm getting one.

Thanks.

Re: BT Rewards Virtual Card

Keith_Beddoe — Mon, 18 Jul 2022 08:57:18 GMT

A moderator should be able to help with this.

Re: BT Rewards Virtual Card

DamienH — Mon, 18 Jul 2022 08:58:31 GMT

Thanks, Hopefully they can get it sorted for me 🙂

Re: BT Rewards Virtual Card

NeilO — Mon, 18 Jul 2022 09:05:50 GMT

Hi @DamienH welcome to the community and thanks for posting. There's a 14-day cooling-off period that starts when your service is connected, once that has passed the reward card is automatically emailed to you.

I'll send you a private message in a moment so you can send over your details to the moderation team and we'll be happy to check this.

Thanks

Neil

Re: BT Rewards Virtual Card

DamienH — Mon, 18 Jul 2022 09:12:50 GMT

Hello,

I have responded to your PM.

Thanks,

Damien.

Re: BT Rewards Virtual Card

JohnC2 — Mon, 18 Jul 2022 14:14:42 GMT

Hi @DamienH, thanks for speaking with me earlier. Just to confirm your order completed on the 7th so your reward should be sent to you on the 22nd.

Cheers

John