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Can't view my online bill

Mykimbo1290 — Tue, 19 Jul 2022 15:05:03 GMT

Hi I can't view my bill on line can anyone please help?

Re: Can't view my online bill

JohnC2 — Tue, 19 Jul 2022 15:48:41 GMT

Hi @Mykimbo1290, welcome to the forum and sorry you can't view your bill online.

Have you recently set up your BTID?
If this is a BTID you've set up previously do you remember when were you last able to view your bill online?

Cheers
John

Re: Can't view my online bill

Mykimbo1290 — Tue, 19 Jul 2022 17:08:35 GMT

Hi it’s been over a year and I had my BTID for some time

Michael

Re: Can't view my online bill

Carlusha — Tue, 19 Jul 2022 17:38:39 GMT

@Mykimbo1290wrote:
Hi I can't view my bill on line can anyone please help?

Have you actually set-up a MyBT? Your BT id plus the password you were given (though this can be changed later)

Re: Can't view my online bill

Mykimbo1290 — Tue, 19 Jul 2022 17:50:12 GMT

Hi yes in MyBT looking. At my account and all I see is a set of colour balls jumping up and down.

Re: Can't view my online bill

JohnC2 — Tue, 19 Jul 2022 18:06:00 GMT

Hi @Mykimbo1290, thanks for that information.

As you can log in ok, but then can't view your bill is your username your email address? The username must be an email address now to access the bills. It was not a requirement originally but has been a requirement for the last few years.

Cheers

John

Re: Can't view my online bill

Mykimbo1290 — Tue, 19 Jul 2022 18:09:31 GMT

Hi thanks for that I will check as soon as I get back from work

Re: Can't view my online bill

JohnC2 — Tue, 19 Jul 2022 18:14:36 GMT

Hi @Mykimbo1290, if your username is not your email address then Change MyBT Username will show you how to update this.

Post back and let us and if you need further help.

Cheers

John