https://community.bt.com/t5/Bills-Packages/Home-Essentials-can-only-choose-slower-option/m-p/2241863#M146098 <P>Hi,</P><P>Looking at moving from plusnet when my contract ends, eligible for&nbsp;<A href="https://www.bt.com/exp/broadband/home-essentials" target="_blank" rel="noopener">https://www.bt.com/exp/broadband/home-essentials</A></P><P>But when I choose to sign up as a new customer it's only showing the slower package, but if I choose as an existing customer it shows the faster £20 package?</P><P>I'd rather stay on the higher profile than be capped as I'm currently getting:</P><P>Data rate:8.252 Mbps / 42.01 Mbps<BR />Maximum data rate:8.033 Mbps / 49.640 Mbps</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="new to bt.png" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/78070i2AF1AB3826F86620/image-size/large?v=v2&amp;px=999" role="button" title="new to bt.png" alt="new to bt.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="bt customer.png" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/78069iD471493A8FC1DCE8/image-size/large?v=v2&amp;px=999" role="button" title="bt customer.png" alt="bt customer.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="line result.png" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/78068iC4A6ED2E6D5CB273/image-size/large?v=v2&amp;px=999" role="button" title="line result.png" alt="line result.png" /></span></P> Wed, 20 Jul 2022 18:17:59 GMT LemonLoaf 2022-07-20T18:17:59Z https://community.bt.com/t5/Bills-Packages/Home-Essentials-can-only-choose-slower-option/m-p/2241863#M146098 <P>Hi,</P><P>Looking at moving from plusnet when my contract ends, eligible for&nbsp;<A href="https://www.bt.com/exp/broadband/home-essentials" target="_blank" rel="noopener">https://www.bt.com/exp/broadband/home-essentials</A></P><P>But when I choose to sign up as a new customer it's only showing the slower package, but if I choose as an existing customer it shows the faster £20 package?</P><P>I'd rather stay on the higher profile than be capped as I'm currently getting:</P><P>Data rate:8.252 Mbps / 42.01 Mbps<BR />Maximum data rate:8.033 Mbps / 49.640 Mbps</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="new to bt.png" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/78070i2AF1AB3826F86620/image-size/large?v=v2&amp;px=999" role="button" title="new to bt.png" alt="new to bt.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="bt customer.png" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/78069iD471493A8FC1DCE8/image-size/large?v=v2&amp;px=999" role="button" title="bt customer.png" alt="bt customer.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="line result.png" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/78068iC4A6ED2E6D5CB273/image-size/large?v=v2&amp;px=999" role="button" title="line result.png" alt="line result.png" /></span></P> Wed, 20 Jul 2022 18:17:59 GMT https://community.bt.com/t5/Bills-Packages/Home-Essentials-can-only-choose-slower-option/m-p/2241863#M146098 LemonLoaf 2022-07-20T18:17:59Z