Xbox Game Pass Ultimate on BT Broadband -FAQ's

NeilO — Tue, 26 Jul 2022 14:59:21 GMT

Thank you to customers who have made us aware of this issue as we prioritise resolving this with Microsoft.

An account issue has been identified with a small group of customers who have taken the Xbox Game Pass Ultimate add-on with BT/EE

What is the issue: An account issue has been identified with a small group of customers who have taken the Xbox Game Pass Ultimate add-on with BT/EE. Some customers are having issues redeeming additional game pass tokens

Can I still access Game Pass: You will not lose access to Game Pass, your game saves and progress due to this issue. Impacted customers can continue to access Xbox Game Pass benefits.

Am I being charged for this? You are not being charged as a result of this issue.

What if I have codes that are not redeemed yet? All Xbox Subscriptions pre-paid cards do not expire and can be redeemed once this issue has been resolved.

When will I know if the issue has been fixed: This is a high priority issue and will be resolved by Friday 29^th July

What about any other purchases with Microsoft (e.g. Gift Cards, FUT points)?: This issue is only impacting Xbox memberships

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Xbox Game Pass Ultimate on BT Broadband -FAQ's