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Return of BT equipment

SixtiesFan — Fri, 29 Jul 2022 13:18:36 GMT

I'm currently on BT Full Fibre 500, but I've made a decision to change provider once my contract ends around Oct/Nov 2023. As I don't need either the BT Smart Hub 2 or the Mini Hub that was supplied to me, I want to return them. I have a postal bag with a label on it as shown in the image I'm going to upload when I've finished typing this message. My query is, can I just simply put the HH2 and the Mini Hub into the bag and drop it off at my local Post Office? I'd like to include a short letter with the equipment so that BT know who it's from and why I am returning it and I presume that all I need to do is ensure that the letter has my name and address on it as the sender. Is that correct? Is there anything else I need to know before I put it in the post?

Re: Return of BT equipment

Keith_Beddoe — Fri, 29 Jul 2022 13:22:07 GMT

@SixtiesFan

See https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

Re: Return of BT equipment

SixtiesFan — Fri, 29 Jul 2022 19:11:00 GMT

I phoned BT Customer Service today and after a wait of 40 minutes, I finally got to speak to someone. They said they would send me a white return bag within the next few days and then I can just use it to send the Home Hub and Mini Hub back to them whenever I want, so hopefully by this time next week, both items will be on their way back to BT.

Re: Return of BT equipment

SixtiesFan — Mon, 01 Aug 2022 15:46:54 GMT

I can confirm that the white return bag arrived this morning, so the Home Hub & Mini Hub are both on their way back to BT.