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Full fibre installation very slow

Madoc1 — Mon, 01 Aug 2022 15:51:53 GMT

I ordered full fibre on 5th July, but nobody has been to carry out the external work. I call BT who keep telling me it is going to happen, but nothing does. Is there anything I can do other than wait?

Re: Full fibre installation very slow

Keith_Beddoe — Mon, 01 Aug 2022 16:02:17 GMT

It will be Openreach who do the work, so you will have to wait until they have time, as they deal with lots of other providers, as well as BT Retail.

Re: Full fibre installation very slow

Starwire — Mon, 01 Aug 2022 16:22:00 GMT

Does it require a Step 1 Task?

Has someone been out previously to say it requires a Maintenance Dig, Traffic Management, etc?

There’s little chance anyone from Openreach coming out last Friday or today as all but a few S…s have been on Strike over a Pay Dispute.

Re: Full fibre installation very slow

Madoc1 — Mon, 01 Aug 2022 19:07:59 GMT

Someone from Openreach came last Thursday to install the system, but said it would probably need their civils team?

Re: Full fibre installation very slow

Starwire — Tue, 02 Aug 2022 20:07:43 GMT

Civils, aka a Gang of Knuckle Draggers with barely a Brain Cell amongst them.

Basically it’ll be to dig a hole to clear a Blockage, put in Duct, etc.

How long that’ll take depends on different factors.