This topic

Moving address, Customer Service is not picking up the call

harisvnit — Mon, 01 Aug 2022 18:11:25 GMT

I am using BT broadband and I am moving to a new address next week, I have to start my bt move using website and app but I always getting some technical error. Please refer attached screenshot for reference.

I have tried to call on mentioned number. I was waiting for someone to answer it for around 5 hours today but no luck. What are my options now? I am okay to move with a new provider but I have contract with BT.

Re: Moving address, Customer Service is not picking up the call

VeteranISPUser — Mon, 01 Aug 2022 18:18:09 GMT

Hi @harisvnit Did you try dialling 150 or 0800 800 150?

Re: Moving address, Customer Service is not picking up the call

imjolly — Mon, 01 Aug 2022 18:20:01 GMT

As has been in the papers the BT and Openreach staff have been on strike on Friday and today so I would suggest you try the number you have tomorrow when staff are back work

Re: Moving address, Customer Service is not picking up the call

harisvnit — Mon, 01 Aug 2022 18:20:02 GMT

Yes, I tried calling 0800 800 150.

Re: Moving address, Customer Service is not picking up the call

Keith_Beddoe — Mon, 01 Aug 2022 18:42:03 GMT

For home moves. you would need to give at least 14 days notice. If you move provider while in a BT contract, you will have to pay cancellation charges.