Re: Cannot add my account to MyBT

luap1085 — Tue, 02 Aug 2022 22:17:48 GMT

Hi,

I also have a very similar problem - contacted help and they advised me the same re it being added by them and to wait. They also said they processed my reward card request for signing up - still haven't received this either.

This was the last email I received regarding my reward card after speaking to the advisor on help;

When signing in to track the reward, I can see 2 really old accounts (4/5 years old that are no longer used) but not my new one, so unable to access the rewards sections;

Yet I can see my new one on the billing section, and access my bill fine;

Re: Cannot add my account to MyBT

DavidM — Wed, 03 Aug 2022 08:55:55 GMT

Hi @luap1085 and welcome to our community.

I'm sorry you're having problems adding you new account to your MYBT. I'm sure I can get this sorted for you. I'll need a few details so I'll drop you over a private message now so you can get in touch.

Cheers

David

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Re: Cannot add my account to MyBT

Re: Cannot add my account to MyBT