This topic

Unable to claim reward card

JimmyTee17 — Wed, 03 Aug 2022 11:49:15 GMT

Hi,

I am having some issues trying to claim my reward card following a new broadband order a month or so ago. When I follow the link, I am presented with 2 different account numbers however one is an old account and shows no reward and the other (new) account just presents a blank page. Please can I have some support?

Thanks, James

Re: Unable to claim reward card

DavidM — Wed, 03 Aug 2022 11:56:29 GMT

Hi @JimmyTee17 and welcome to our community.

Sorry you're having problems claiming your reward. Can you just confirm your services are active?

Cheers

David

Re: Unable to claim reward card

JimmyTee17 — Wed, 03 Aug 2022 12:04:16 GMT

Hi David, yes services have been active since 11th July.

Thanks, James

Re: Unable to claim reward card

DavidM — Wed, 03 Aug 2022 12:07:38 GMT

Thanks for confirming that @JimmyTee17 .

I can take a look at this for you. I'll drop you over a private message now so you can get in touch.

Cheers

David