This topic

Home move to much slower speed

Alistair3 — Sun, 07 Aug 2022 20:48:20 GMT

Thanks in advance

I'm am about to move homes (currently with halo 3) and have been told that the speed will go from 50mbps to 10 😳

Virgin have fiber at the home but bt don't and only have old copper wires so the aget says.

Is there a way I can cancel the contract early due to such slow speeds obviously not being realistic for someone working from home and general online life nowadays?

Re: Home move to much slower soeed

Keith_Beddoe — Sun, 07 Aug 2022 20:44:54 GMT

@Alistair3

You would not be able to cancel the contract early, without paying cancellation charges.

The fact that your new home is slower makes no difference, you would need to take the remaining contract with you.

Re: Home move to much slower soeed

Alistair3 — Sun, 07 Aug 2022 20:47:05 GMT

Well that sucks 😕

Guess I'll need to buy myself out of the contract I suppose

Re: Home move to much slower soeed

Keith_Beddoe — Sun, 07 Aug 2022 20:54:33 GMT

You may find that the speed you get is better than expected. Wait until you move in and see what the speed is. If its not good enough, and there is no other option, then you could then decide whether to cancel.

Re: Home move to much slower soeed

Alistair3 — Sun, 07 Aug 2022 20:58:16 GMT

Thanks, the agent told me I'd be lucky to get 10mbps. I'll be honest my current speed of 50 is only just adequate for work so I'll definitely have to switch.

Contract isn't due to end till Mark 2024 so that's going to be a painful bill 😬

Re: Home move to much slower soeed

Keith_Beddoe — Sun, 07 Aug 2022 21:06:41 GMT

Sometimes if there is FTTP, its not visible to the sales people, as they only see the copper network.

Use the address checker for your new address, on the link below, and post the results, but edit out your address details first.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Home move to much slower soeed

Alistair3 — Sun, 07 Aug 2022 21:15:49 GMT

thanks for your help in this

Re: Home move to much slower soeed

imjolly — Sun, 07 Aug 2022 21:58:13 GMT

From the dslchecker your address can get FTTC of 80mb but there is currently a waiting list for your cabinet so you need to keep checking dslchecker until you see available then phone up and place order

Re: Home move to much slower soeed

Anonymous — Sun, 07 Aug 2022 22:17:59 GMT

And to head off the usual next question...

No, there is no actual list. It's literally a case of checking back for an available port & bagging it before anyone else does!

Re: Home move to much slower soeed

Keith_Beddoe — Mon, 08 Aug 2022 06:07:39 GMT

@Alistair3

You are going to get a much faster connection at your new house than where you are at the moment, once a port becomes available on the cabinet, which could be anytime, you just need to keep checking.

If you accept the slower 12Mbs ADSL2+ connection to start with, then as soon as a port becomes free, then upgrade to FTTC, it will save you an awful lot of money, and avoid the cancellation charges.

You may be surprised with the performance of the ADSL2+ connection, as download speeds tend to be more consistent than on VDSL, as the ADSL2+ equipment is located in the exchange, and has a direct physical connection to the core network.

Re: Home move to much slower soeed

Alistair3 — Mon, 08 Aug 2022 06:47:32 GMT

Thanks.

So to be clear, I check that link often and wait for the fttc available date to change from "waiting list" to available? And then who would I contact to move onto the improved speed

Re: Home move to much slower soeed

Keith_Beddoe — Mon, 08 Aug 2022 07:10:45 GMT

If you check as often as you can, to see if the status has changed, then you simply place an order with BT, for an upgrade. You can either do it online, or ring up.

BT will then raise an order with Openreach, to upgrade your connection.

Quite often Openreach will be in the process of adding more ports to the cabinet, and its just a case of waiting for them to do that.

Ports can also become available when people move, or change to a different provider, as if they change to a different provider they lose their port, and end up having to wait. This can be quite a shock to some people, as they think they can keep their connection forever.

You may find that by the time you actually move in, a port will be available.

Re: Home move to much slower soeed

Anonymous — Mon, 08 Aug 2022 07:18:40 GMT

As an aside, have a look at 4/5G coverage at the new property as that may be a viable alternative.