Complaint, unable to remove BT complete wifi from contract

Giranimax — Wed, 10 Aug 2022 09:59:48 GMT

Disappointing call with BT today, I will be leaving them when contract ends.

Context: Recently upgraded my mesh system as their complete wifi is complete rubbish. My remote work circumstance changed so I need a stronger wifi system. I called to try and remove complete wifi as I just don’t need these awful discs anymore. The customer service person said this is impossible as I am in a contract and renting these devices.

Has anyone been in a similar position and found a way around this? I just want to remove complete wifi and keep BT as an ISP (thus reducing unnecessary fees on renting this unused discs).

Re: Complaint, unable to remove BT complete wifi from contract

garybs29 — Wed, 10 Aug 2022 11:37:33 GMT

You won't be able to I believe, you agreed to a contract on that package with a price so normal rules would apply & you'd have to see out the contract

This topic

Complaint, unable to remove BT complete wifi from contract

Re: Complaint, unable to remove BT complete wifi from contract