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Renewed contact, but now cheaper.

Robin — Fri, 12 Aug 2022 20:37:20 GMT

Hello.

I renewed my contract on 1st August for £35.99 for full fibre. However, since doing that the price has come down to £33.99.

Would it be straight forward to get the lower price or, as I suspect, might I have to cancel and start over with installation appointment, etc. ?

TIA. 🙂

Re: Renewed contact, but now cheaper.

garybs29 — Fri, 12 Aug 2022 20:57:22 GMT

Lol, do you go back to the supermarket (or anywhere else) & say this is cheaper than last week/month? Offers can change & it's luck at the time. You can try but it's likely to be a case of reverting within the 14 days/cancelling so yes hassle

Re: Renewed contact, but now cheaper.

Keith_Beddoe — Fri, 12 Aug 2022 21:02:33 GMT

There is also the danger of losing your connection, and possible no being able to get another one, if the cabinet is full.

I would leave things alone and accept that prices change.

Re: Renewed contact, but now cheaper.

garybs29 — Fri, 12 Aug 2022 21:03:26 GMT

The cabinet is irrelevant here as they're on full fibre

Re: Renewed contact, but now cheaper.

TimCurtis — Sat, 13 Aug 2022 08:29:06 GMT

@Robin

Just call 0800 800030 and ask. Nothing to lose.