https://community.bt.com/t5/Bills-Packages/Upgrade-to-halo-3/m-p/2246114#M146577 <P>DV phones are nothing to do with Halo.</P> <P>If you have Digital Voice, call 0800 800150 and ask for the 2 basic phones.</P> Sun, 14 Aug 2022 16:24:44 GMT licquorice 2022-08-14T16:24:44Z https://community.bt.com/t5/Bills-Packages/Upgrade-to-halo-3/m-p/2246113#M146576 <P>Hi thinking of upgrading to halo 3 but don’t want the one handset offered with alexia. How do I order the two free phones instead thanks</P> Sun, 14 Aug 2022 16:21:03 GMT https://community.bt.com/t5/Bills-Packages/Upgrade-to-halo-3/m-p/2246113#M146576 Blakesseven 2022-08-14T16:21:03Z https://community.bt.com/t5/Bills-Packages/Upgrade-to-halo-3/m-p/2246114#M146577 <P>DV phones are nothing to do with Halo.</P> <P>If you have Digital Voice, call 0800 800150 and ask for the 2 basic phones.</P> Sun, 14 Aug 2022 16:24:44 GMT https://community.bt.com/t5/Bills-Packages/Upgrade-to-halo-3/m-p/2246114#M146577 licquorice 2022-08-14T16:24:44Z https://community.bt.com/t5/Bills-Packages/Upgrade-to-halo-3/m-p/2246117#M146578 <BLOCKQUOTE><HR /><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/85653">@licquorice</a>wrote:<BR /><P>DV phones are nothing to do with Halo.</P><HR /></BLOCKQUOTE><P>The broadband regrades will include a migration to DV on some order journeys, on this occasion the OP is part of the DV migration and not seeing a choice of handsets, so although DV isn't part of Halo, the order journey isn't what they want.</P><P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/241917">@Blakesseven</a>give the Loyalty or Value team a call on 0800 800 150, the agent will have the ability to select 2 Essential handsets over 1 Alexa enabled.</P> Sun, 14 Aug 2022 16:41:01 GMT https://community.bt.com/t5/Bills-Packages/Upgrade-to-halo-3/m-p/2246117#M146578 -Richie- 2022-08-14T16:41:01Z