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Error message

Susans75 — Sun, 14 Aug 2022 20:38:22 GMT

I have recently switched to bt mobile and everything i try and log on to my bt mobile account it says there is an error please try again later. How do I resolve this and how do I activate bt sports on my mobile. Thanks

Re: Error message

Carlusha — Sun, 14 Aug 2022 22:55:31 GMT

@Susans75

BT Sport App download

Enjoy!

Re: Error message

DarrenDev — Mon, 15 Aug 2022 06:00:04 GMT

Could you please give examples of what you've tried to log onto, and with specific error codes where shown? This will help identify the specific problem with your account.

Account activation just requires you to click the link in the activation email that was sent to you when you created your BT ID.

Re: Error message

Susans75 — Mon, 15 Aug 2022 06:55:38 GMT

I've activated by bt account but when I try and log in to my account it let's me log in and on the home screen it's blank with a message saying error please try again later.

Re: Error message

DarrenDev — Mon, 15 Aug 2022 07:48:00 GMT

Is this on bt.com or in an app?

Re: Error message

Susans75 — Mon, 15 Aug 2022 11:29:36 GMT

Its on both. Thanks

Re: Error message

Susans75 — Mon, 15 Aug 2022 18:37:37 GMT

I can't log in to the bt sports app as it says account not found, but when I signed up to bt mobile I got bt sports free

Re: Error message

DarrenDev — Mon, 15 Aug 2022 19:56:33 GMT

Your profile doesn't have an account associated with it @Susans75 which is why the app can't find your subscription. To fix that, you need to be able to follow the instructions shown at bt.com/help/id003 but if you only see an error when you log into MyBT then unfortunately you can't follow those instructions.

Unfortunately I don't know how to help you with this issue, which is why I'm hoping a moderator can get involved with this bit.

Re: Error message

Susans75 — Sun, 21 Aug 2022 13:06:56 GMT

Thanks. How do I contact a moderator as I keep getting the error message. I'll phone up bt tomorrow and see if they can help. Thanks

Re: Error message

JohnC2 — Thu, 08 Sep 2022 17:27:06 GMT

Hi @Susans75, thanks for your PM and sorry you're still unable to get this fixed.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get it fixed.

Cheers

John