https://community.bt.com/t5/Bills-Packages/Accessing-new-BT-account/m-p/2246495#M146614 <P>Hi, We've just moved. We have our old BT broadband talk account from our previous address; when signing into ‘My BT ‘ it automatically logs in to the old account rather than the new one we've just set up. As such we cannot access our new BT package from our laptops or mobile phones (we can on the house main TV set). How do we access the new account online (MyBT)?.</P> Tue, 16 Aug 2022 10:33:31 GMT Lynne-Tony 2022-08-16T10:33:31Z https://community.bt.com/t5/Bills-Packages/Accessing-new-BT-account/m-p/2246495#M146614 <P>Hi, We've just moved. We have our old BT broadband talk account from our previous address; when signing into ‘My BT ‘ it automatically logs in to the old account rather than the new one we've just set up. As such we cannot access our new BT package from our laptops or mobile phones (we can on the house main TV set). How do we access the new account online (MyBT)?.</P> Tue, 16 Aug 2022 10:33:31 GMT https://community.bt.com/t5/Bills-Packages/Accessing-new-BT-account/m-p/2246495#M146614 Lynne-Tony 2022-08-16T10:33:31Z https://community.bt.com/t5/Bills-Packages/Accessing-new-BT-account/m-p/2246609#M146631 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/305907">@Lynne-Tony</a>&nbsp;and welcome to our community.</P> <P>Thanks for bringing this to my attention. I can certainly help you with your My BT issue. I'll need a few details so I'll drop you over a private message now so you can get in touch.</P> <P>Cheers</P> <P>David</P> Tue, 16 Aug 2022 16:05:00 GMT https://community.bt.com/t5/Bills-Packages/Accessing-new-BT-account/m-p/2246609#M146631 DavidM 2022-08-16T16:05:00Z