This topic

"Return your BT kit"

johnmoran29 — Tue, 16 Aug 2022 12:09:31 GMT

I received an email from BT advising that "All you need to do is log into My BT and select 'Return your BT kit'.", but I cannot find 'Return your BT kit'!! Can some tell me where to find it??

Re: "Return your BT kit"

DavidM — Tue, 16 Aug 2022 14:42:21 GMT

Hi @johnmoran29 and welcome back.

It's good to see you again. Sorry for any confusion with the returns kit. I can sort that for you. I'll drop you over a private message now so you can get in touch.

Cheers

David

Re: "Return your BT kit"

brianwmay — Tue, 16 Aug 2022 16:22:03 GMT

Ha ha ha, you can have one of mine, they sent two for the return of one router . . .
Probably know about my dual personalities ;o)

Re: "Return your BT kit"

dcward64 — Mon, 29 Aug 2022 08:24:01 GMT

I need to return my mini hub after moving home please can you tell me where I can get return packaging ?

Regards

David

Re: "Return your BT kit"

brianwmay — Mon, 29 Aug 2022 13:31:17 GMT

Ask them for it in your account.

You should be so lucky, I've been asked to return mine several times and it was delivered back to them a fortnight ago and I'm still getting reminders . . .

Re: "Return your BT kit"

gg30340 — Mon, 29 Aug 2022 19:47:18 GMT

@brianwmay wrote:
I've been asked to return mine several times and it was delivered back to them a fortnight ago and I'm still getting reminders . . .

It is presently taking BT four weeks to update accounts once returned items have been received.

If you have your Proof of Postage or Proof of Delivery you can call BT 0800.800/150 and they will update your account at that time.

Re: "Return your BT kit"

brianwmay — Mon, 29 Aug 2022 20:56:35 GMT

Would you believe they've finally updated the status and acknowledge receipt of the router - today!!

Thank you gg30340.

Re: "Return your BT kit"

johnmoran29 — Mon, 29 Aug 2022 21:53:08 GMT

I have had 5 replies to my post, no one has told me where to find “Return your BT kit” in My BT!!!

There is clearly a fault the by website or bt is giving incorrect information in emails to its customers!!

Re: "Return your BT kit"

gg30340 — Mon, 29 Aug 2022 21:56:32 GMT

@johnmoran29 wrote:

I have had 5 replies to my post, no one has told me where to find “Return your BT kit” in My BT!!!

There is clearly a fault the by website or bt is giving incorrect information in emails to its customers!!

Did you reply to the moderator in message 2?